Your satisfaction is our priority at SoleSage. If for any reason you are not completely satisfied with your purchase, we're here to help.

1. Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

• The item must be unused, unworn, and in the same condition that you received it.
• It must be in its original packaging with all tags attached.
• The return request must be initiated within 10 days of the delivery date.
• A valid proof of purchase (order number, invoice) is required.

2. Non-Returnable Items

The following items cannot be returned:

• Gift cards.
• Items marked as "Final Sale" or "Non-Returnable".
• Items that show signs of wear, damage, or altered condition.
• Products not purchased directly from SoleSage.

3. How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact our Customer Service team at [Your Customer Service Email] or [Your Phone Number] to request a Return Merchandise Authorization (RMA) number. Please provide your order number and the reason for the return.
2. Once your return request is approved, you will receive an email with your RMA number and detailed instructions on how to return your item.
3. Carefully package the item in its original packaging, including all accessories, manuals, and documentation. Clearly write the RMA number on the outside of the package.
4. Ship the package to the address provided in the return instructions.

Please do not send your purchase back to the manufacturer or to SoleSage without an RMA number, as it will not be processed.

4. Return Shipping Costs

• For Defective or Incorrect Items: SoleSage will cover the cost of return shipping. We will provide a pre-paid shipping label.
• For Other Reasons (e.g., change of mind, incorrect size ordered by customer): The customer will be responsible for the return shipping costs. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

5. Refunds

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within [Number] business days (e.g., 7-10 business days).
• Shipping costs from the original purchase are non-refundable, unless the return is due to our error.

6. Exchanges

If you need to exchange an item for a different size or style, please contact our Customer Service team. Exchanges are subject to product availability. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately (within 48 hours of delivery) with photos of the damage. We will arrange for a replacement or a full refund, including original shipping costs, and cover the return shipping costs for the damaged item.

8. Contact Us

For any questions about our return policy, please contact us:

• Email: [Your Customer Service Email]
• Phone: [Your Phone Number]
• Or visit our Contact Us page.

Last updated: June 4, 2025