At SoleSage, we are committed to providing you with the best possible shopping experience, including reliable and efficient shipping. Please read our shipping policy carefully to understand how your orders are processed and delivered.

1. Shipping Locations

We currently ship to all locations within India. For international shipping inquiries, please contact our customer service.

2. Processing Time

• Orders are typically processed and dispatched within 1-2 business days (Monday-Friday, excluding public holidays) after payment verification.
• Orders placed on weekends or holidays will be processed on the next business day.

3. Shipping Methods and Delivery Times

We offer the following shipping methods:

• Standard Shipping:
  • Estimated Delivery: 5-7 business days from dispatch.
  • Cost: ₹150 for orders below ₹2000.
  • Free for orders above ₹2000.
• Express Shipping: (Currently Unavailable, coming soon!)
  • Estimated Delivery: 2-3 business days from dispatch.
  • Cost: ₹300 per order.

Please note that delivery times are estimates and may vary due to unforeseen circumstances, location, or courier delays.

4. Shipping Costs

• Shipping costs are calculated at checkout based on your order total and chosen shipping method.
• Enjoy **FREE Standard Shipping** on all orders exceeding ₹2000.

5. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to track your package's journey. Please allow up to 24 hours for the tracking information to become active.

6. Delivery Issues

• Incorrect Address: Please ensure your shipping address is correct before completing your purchase. SoleSage is not responsible for orders shipped to incorrectly provided addresses. If an order is returned due to an incorrect address, you may be responsible for re-shipping costs.
• Lost or Damaged Packages: If your package is lost in transit or arrives damaged, please contact our customer service immediately at [Your Customer Service Email] or [Your Phone Number]. We will work with the shipping carrier to resolve the issue as quickly as possible. Please retain all packaging materials and damaged goods as they may be required for a claim.
• Undeliverable Packages: If a package is deemed undeliverable by the courier and returned to us, we will contact you to arrange re-delivery. Additional shipping charges may apply.

7. Changes to Orders

We aim to process orders quickly. Therefore, once an order is placed, we may not be able to make changes to the shipping address or order details. Please contact us as soon as possible if you need to request a change, and we will do our best to accommodate.

8. Contact Us

If you have any questions or concerns regarding your order's shipping, please do not hesitate to contact our customer service team through our Contact Us page.

Last updated: June 4, 2025